# \[FAQ\] Outlook Adapter - Shared Folder is Skipped

**URL:** <https://community.interop.io/t/faq-outlook-adapter-shared-folder-is-skipped/505>\
**Category:** Adapters\
**Tags:** FAQs\
**Created:** [March 5, 2026, 8:52am UTC](https://community.interop.io/t/faq-outlook-adapter-shared-folder-is-skipped/505 "2026-03-05T08:52:02Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![toni.petrov](https://yyz2.discourse-cdn.com/flex028/user_avatar/community.interop.io/toni.petrov/32/17_2.png) [@toni.petrov](https://community.interop.io/u/toni.petrov)\
**Post date:** [March 5, 2026, 8:52am UTC](https://community.interop.io/t/faq-outlook-adapter-shared-folder-is-skipped/505/1 "2026-03-05T08:52:02Z")

</div>

## Question

Is it possible to monitor a folder in a **shared mailbox** when it’s added as a **shared folder** in Outlook (not as a separate account)?

When configuring the Outlook adaptor for io.Connect Desktop to monitor a folder (e.g. `GlueHandleEmail`) in a shared mailbox, we’ve noticed that the folder is not monitored for users who have the mailbox added as a shared folder, rather than as a separate Outlook account.

## Answer

Yes. The io.Connect Desktop Outlook Add-in can monitor a folder (for example, `GlueHandleEmail`) in a shared mailbox even when that mailbox is added as a **shared folder** rather than as an Outlook account.

For this to work, configure:

1. In `outlook.yaml`set:

`skipNonAccountRootFolders: false`

1. In `foldermonitor.yaml`, set the folder using an **absolute path** from the shared mailbox root, for example:

`folder: '\\Equity Trading\GlueHandleEmail'`

If this configuration is not suitable in your environment, an **alternative** is to bind the shared mailbox as a separate Outlook account and place the monitored folder there.

_Note that if two accounts contain a folder with the same name, the first encountered in traversal order will be used._