Question
Is it possible to monitor a folder in a shared mailbox when it’s added as a shared folder in Outlook (not as a separate account)?
When configuring the Outlook adaptor for io.Connect Desktop to monitor a folder (e.g. GlueHandleEmail) in a shared mailbox, we’ve noticed that the folder is not monitored for users who have the mailbox added as a shared folder, rather than as a separate Outlook account.
Answer
Yes. The io.Connect Desktop Outlook Add-in can monitor a folder (for example, GlueHandleEmail) in a shared mailbox even when that mailbox is added as a shared folder rather than as an Outlook account.
For this to work, configure:
- In
outlook.yamlset:
skipNonAccountRootFolders: false
- In
foldermonitor.yaml, set the folder using an absolute path from the shared mailbox root, for example:
folder: '\\Equity Trading\GlueHandleEmail'
If this configuration is not suitable in your environment, an alternative is to bind the shared mailbox as a separate Outlook account and place the monitored folder there.
Note that if two accounts contain a folder with the same name, the first encountered in traversal order will be used.